RankReady GH Privacy Policy

RankReady GH is an independent study tool for teachers preparing for Ghana Education Service promotion examinations. It is not affiliated with, endorsed by, or operated by GES, MoE, NTC, or NaCCA. RankReady GH is operated by Become a Citizen of Canada (referred to as “we”, “us”, or “our” in this policy).

Information stored on your device

You can use RankReady GH without an account. The app stores your selected target rank, practice progress, scores, achievements, and theme preference locally on your device using app storage. It does not send your study history to a remote RankReady database.

The app also keeps a short-lived local cache of official GES news items so that the GES Updates screen can refresh efficiently.

Feedback and support messages

Feedback is sent only when you choose to press Send feedback. The submitted message may include your email address, name if provided, rating, feedback category, target rank, app version, platform, and any question-report context you attach. We use this information to reply, investigate reports, maintain support records, and improve RankReady GH.

Feedback is sent over HTTPS to our website contact service and then forwarded to our support inbox through Resend, our email delivery provider. We do not sell feedback information or use it for targeted advertising.

Official GES updates and external links

The GES Updates screen requests current articles from the official GES website. When you open an official GES page, promotion portal, source link, or another external website's privacy policy and terms apply to your use of it.

Google Play purchases

When the permanent Exam Pack or optional Pro subscription is enabled in a Google Play Android build, Google Play processes the purchase and payment information under Google's policies. RankReady sends the Google Play purchase token to our secure verification service so that we can verify the purchase with Google Play, prevent duplicate processing, grant access, and acknowledge valid purchases. We do not receive or store card details.

Our verification service stores a one-way hash of the purchase token together with the product type, purchase state, and processing records; subscription records may also include expiry information. This helps us prevent duplicate processing and handle renewals, cancellations, refunds, voided purchases, and other purchase changes. A RankReady account is not required; an Exam Pack or Pro purchase is restored through the Google Play account that made it.

Subscription-verification records are scheduled for automated deletion after about 180 days. The deletion schedule is a security and operational safeguard; it may take additional time for the storage service to complete deletion.

What the current version does not use

The current version of RankReady GH does not include user accounts, advertising SDKs, third-party analytics SDKs, or advertising identifiers. We will update this policy and the Google Play Data safety information before releasing a feature that changes these practices.

Google Play reviews and purchases

A Google Play review is handled by Google under Google's privacy policy; it is separate from the private feedback form described above. The Exam Pack is a one-time non-consumable purchase. Pro subscriptions are managed in Google Play, where users can view, change, pause, or cancel them.

Your choices, retention, and deletion

• You can clear local app data in Android's app-storage settings or by uninstalling the app.
• Support messages are retained only for as long as reasonably needed to respond, maintain records, or meet legal obligations.
• You may contact us to ask about a feedback message or request deletion where applicable.

Security

We use reasonable safeguards appropriate to the service, including HTTPS for feedback transmission. No electronic storage or transmission method is completely secure.

Changes to this policy

We may update this policy as RankReady GH changes. We will update the date at the top of this page when we do.

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